Please Read: We do not recommend taking your phone into any Verizon Wireless Store, the people do not get paid to switch your phone number to a new phone and sometimes they will attempt to charge you to activate your device. They tend to tell you a wide variety of things designed to either (1) get you to buy a phone from them, or (2) get you to leave the store without activating your phone. Most store representatives are only trained on the few models that the store sells and sometimes are not familiar enough with your new phone to do the activation. The best trained people are found when you follow the steps below. Help make this guide easier for others to find. Please make sure to mark 'Yes' to was this guide helpful in the blue bar area below this guide. Steps before calling Verizon Customer Service. Verizon is encouraging their customers to use their web site to switch phone service from one cell phone to another one. There is never a fee to switch your service to your new phone over Verizon's web site. You have to register on the site which takes about five minutes. Once registered, there is a link that takes you to a page that you can enter the ESN number of your new phone to activate it. Customer Service Representatives are available from 6am-11pm, 7 days a week. They are available to answer technical support questions 24 hours a day, 7 days a week, by calling 1-800-922-0204. Click here > Help make this guide easier for others to find. Please make sure to mark 'Yes' to was this guide helpful in the blue bar area below this guide. Other Helpful Codes. We guarantee our phones to be ready for activation with the carrier mentioned in the product description. In the unlikely event you have trouble activating the phone you purchased from us, please do not hesitate to contact us - we will gladly help you. We only receive about 5 out of every 1, 000 phones back to us for activation issues. Whenever you upgrade a phone on a Verizon Wireless business line, or purchase a new device, the phone arrives pre-activated on the line you indicated when you ordered it. Sep 30, 2014 Watch this video to learn how to activate a device on your existing My Verizon account. Troubleshooting: Invalid Browser Version / Operating System Detected. We detected you are using an unsupported Browser / Operating System. To receive an optimal. We check the ESNs upon receiving them, but there are a number of reasons why a phone will not activate upon receiving the phone. Rest assured, we stand behind every product we sell!
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February 2018
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